mwgaming Privacy Policy — How We Handle Your Personal Data

When you register for a mwgaming account, we collect personal information such as your full name, date of birth, email address, mobile number, and payment details. We also collect technical data including your IP address, device type, browser information, and activity logs generated during your sessions on the platform. This information is necessary to verify your identity, process transactions in Philippine pesos, and deliver a personalised experience. You may also provide additional information voluntarily when contacting our support team or participating in promotions. We only collect data that is relevant and necessary for the purposes stated in this policy.

mwgaming uses the personal data we collect primarily to operate and maintain your account, process deposits and withdrawals in PHP, and ensure the security and integrity of the platform. Your information also helps us verify your age and identity in accordance with Philippine regulations, confirm that you meet the minimum age requirement of 21 years old, and comply with anti-money laundering obligations. We may use your contact details to send you important account notifications, transaction confirmations, and updates about changes to our Terms or this Privacy Policy. With your consent, we may also send you promotional communications about new games, Rewards offers, or Voucher credits — you can opt out of these at any time. We will never use your data for any purpose that conflicts with applicable Philippine law or that goes beyond what is described here.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop. However, we do share certain data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention services. These partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information when required to do so by Philippine law, court order, or regulatory authority. Any third party that receives your data from us is bound by strict data protection obligations consistent with the Philippine Data Privacy Act of 2012 (Republic Act 10173).

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account details are stored in protected environments with restricted access. Our internal security policies limit access to your personal data to only those staff members who genuinely need it to perform their role. We conduct regular security assessments and keep our systems updated to address emerging threats. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable law as promptly as possible.

As a player based in the Philippines, you have important rights under the Data Privacy Act of 2012, and mwgaming is committed to upholding every one of them. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data in certain circumstances. You also have the right to object to or restrict certain types of processing, to withdraw consent you have previously given, and to lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated. To exercise any of these rights, please reach out to us directly via our support contact at [email protected], and we will respond within a reasonable timeframe.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. Transaction records and identity verification documents may be kept for a minimum period as required under Philippine anti-money laundering regulations. Once the applicable retention period has passed and there is no longer a lawful basis for holding your data, we will securely delete or anonymise it. If you close your account, we will begin the retention countdown from the date of closure unless a longer period is required by law. You may request information about how long we retain specific categories of your data by contacting our support team.

This Privacy Policy may be updated periodically to reflect changes in our practices, applicable law, or platform features, and the most current version will always be available on this page. We encourage you to review this page from time to time so you remain informed about how we protect your data. If we make material changes that significantly affect your rights, we will make reasonable efforts to notify you through your registered contact details or via a prominent notice on the platform. Continued use of mwgaming after any update constitutes your acceptance of the revised Privacy Policy. For any privacy-related concerns or questions, contact us at [email protected].